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Portals and Collaboration
Given the speed at which business operates today, it becomes ever more crucial that employees can readily access information needed to produce exceptional results. And rarely do employees work alone to produce these results; they often work with different groups and individuals that are scattered throughout the globe. To work efficiently and effectively, these information workers need to access strong knowledge management systema with sensible taxonomies. RBA Consulting’s Portal & Collaboration members can assist in implementing the best solution that fits your organization’s needs. Our consultants provide the best knowledge, tools and techniques to facilitate communication and collaboration at your organization.
Offerings:
Taxonomy and Information Architecture:
One of the key success factors in a knowledge management system is the organizational structure of that information. Information that is well organized and structured is easily found by those that seek it. RBA Consulting’s Information Architects can help define the taxonomy that makes sense for your organization. By coupling our skills in Portals, Collaboration and Content Management with our experience in building structured taxonomies, we will provide your organization a corporate intranet that enables information workers to search and discover critical organizational information.
Corporate Portals:
A corporate intranet serves as the framework from which all corporate information can be accessed. RBA Consulting can aid your organization with the taxonomy of your corporate intranet, and the capacity planning, infrastructure requirements, load balancing and fault tolerance needed to serve the many customers of your intranet. Furthermore, we can advise you on the best way to leverage your existing toolset to get the most out of the tools that you purchased. Finally, if extensibility is required, RBA Consulting has developers that understand the technical architecture and code-base to customize your intranet to fit exactly what you are looking to accomplish.
Enterprise Search Capabilities:
Searching for information is obviously crucial to finding that information when the taxonomy cannot readily present it. However, ineffective searching techniques often lead information workers to abandon those searching tools because they either do not return enough results or they inundate the user with too many results. RBA Consultants understand the fine line between too many and not enough search results. Our consultants can help your organization create efficient and effective searching structures so your information workers can find the information for which they are seeking.
Collaborative Workspaces:
Information workers need to work with others and often times the tools used to facilitate this collaboration can hinder the communication. Collaboration spaces must be light, easy to use, and readily accessible. RBA Consulting can aid your organization in implementing a collaboration solution including the technical know-how to administer and secure collaboration spaces as well as offer best practices to ensure that your collaboration solution stays within your control.
Process Flows/Workflow:
Embedding process flows in to your technology solutions is both a blessing and a curse. By enabling your knowledge management solution to understand what needs to happen to a document or a process when a step is accomplished your information workers gain the flexibility of passing that information on without having to remember to do so. However, the more process and workflows that are embedded in to your systems, the more open you become as an organization to losing the understanding of why the process or workflow was there to begin with. RBA Consultants can help you not only create the necessary workflows, but also document the existing workflows for compliance and legal reasons.
KPI Dashboards:
KPI Dashboards are the best way that management can keep their finger on the pulse of what is occurring at the organization. RBA Consultants can work with your organization to define, implement and display meaningful KPI dashboards. Coupled with a strong business intelligence system, these dashboards can transform the understanding of your organization’s business, offering new insights not previously available.
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