Practice Overview /

On-Pointe™ Services is our managed IT services offering. These comprehensive outsourcing services deliver enterprise-level IT infrastructure management, as well as incident management, to companies of all sizes. Users experience better performance on more stable systems while business owners/managers are freed to focus on strategic tasks instead of IT issues. On-Pointe Services include the following for a fixed monthly fee.

  RBA On-Pointe™ Services /

Infrastructure Managed Services

RBA Consulting Infrastructure Managed Services addresses key elements common to managing Microsoft IT infrastructure environments of all depth and breadth. These include proactive and reactive services for organizations of all sizes with the goal of making IT work as designed, in a secure environment, and completely prepared to continue business operations in the event of any negative circumstance.  These services are offered in a managed services model in which RBA Consulting assumes responsibility for service levels, bringing to bear their proprietary collection of policies and best practices, named On-Pointe™ Managed Services, industry leading management tools, and Microsoft certified IT Analysts to deliver world-class results.

On-Pointe™ Managed Services include the five following primary categories of services.

1. Proactive management and monitoring to insure systems are available.
2. Reactive help desk support to increase end user productivity.
3. Security management to provide a safe and secure computing environment.
4. Data backup assurance and business continuity planning.
5. Advisory services to provide the customer a trusted procurement and deployment partner.

Benefits of RBA On-Pointe Services /

Aberdeen Group's Outsourcing IT Infrastructure: The Productivity Payoff published in March 2007 listed the following as the top three benefits of outsourcing infrastructure management:

• Lower costs;
• Improved IT operations and processes (i.e. uptime, response time);
• IT organizations ability to focus on more strategic work.

RBA Consulting manages customer IT environments that range in size from 25 to over 500 workstations and servers using our On-Pointe services model. Contact us today to determine if you can achieve the same benefits with a managed IT service solution.