Addressing Your CRM Sales Data Quality

The quality of your data reflects on your company’s ability to manage, increase and retain your customer base.  The accuracy and consistency of your CRM data available to the user community provides a path to accurate current and historic customer connections.   The...

Making the Most of Connections in CRM 2011 – Part 1

Oxford Dictionaries Online defines connection as “a relationship in which a person, thing, or idea is linked or associated with something else” and one example cited is:  “(connections) people with whom one has social or professional contact or to whom one is...

CRM Speed and Simplicity

One of the enhancements I was most excited about when I first read Microsoft’s CRM 2011 Statement of Direction November 2012 was the enhanced user experience for CRM online.  Six months later, I am still excited about the new user experience which lives up to the...