Managed Services

Providing peace of mind to clients for infrastructure and and applications

Managed Services

Designed to cover all of your support needs

The RBA Managed Services offering is designed to create lasting partnerships through improved customer experience. We provide ongoing solution support through a Service Level Agreement (SLA) backed model designed to give our customers peace of mind.

We created our Managed Services team and offering based on customer need. We found that a number of our customers were looking to stay engaged after a successful launch of a solution or platform.

Proactive Administration

Ongoing management of the solution and environment

Proactive Monitoring
Sophisticated monitoring of all facets of the environment
DevOps Support
Ongoing automated enhancements and updates
Disaster Recovery Simulations
Preparing for the worst through simulated failures

Support Tiers

Support that mirrors your needs

The following tiers outline our Service Level Agreements (SLA). We also offer custom SLA’s for clients that have specific needs.
Z

Standard

Our mid-range SLA often used for UAT and staging environments

Premium

Our highest level SLA used most often by clients in production environments

Maintenance

Our maintenance level SLA often used for lower environments

Managed Services Offerings

Tailored offerings to match our clients needs

We have created platform and solution specific offerings that align to our clients needs for support.

Sitecore

We provide infrastructure and platform support for clients utilizing the Sitecore platform in the Azure cloud.

Azure

Working with clients to manage sophisticated Azure cloud applications, resources and environments.

Office 365

Providing support for clients leveraging the Microsoft SharePoint, Teams and Power platform tools.

Featured Case Study

Edina Realty

Leveraging Azure to drive growth

We worked with Edina Realty, a real estate division of Berkshire Hathaway, to design and build a modern web experience utilizing the latest features of the Azure cloud to scale with the seasonality of the real estate business.

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