Edina Realty: Taking home buying to the next level

Edina Realty, a division of Berkshire Hathaway, is a regional leader in residential real-estate who has a reputation of setting the standard in customer service. RBA worked with Edina Realty to transform their digital experience to better serve their customers and agents.

Challenge

Taking ownership of the platform and the experience

For over 10 years, Edina Realty had been leveraging an industry-centric online web platform for their website. They had been struggling with the pace of improvements along with matching the needs of contemporary web users whose needs had evolved over the years and expected a mobile-first experience.

RBA engaged with Edina Realty executive and technology leadership to create a vision for a modern web solution that would not only engage users but also leverage contemporary cloud platforms.

“Our approach had to be mobile first.”

Greg Mason

CEO of Edina Realty

Results

Owning the experience.

The combination of a modern platform combined with a rich user experience has allowed Edina Realty to serve the needs of their existing customers while also attracting new ones through ongoing feature development and enhancements. With over 500,000 property searches per day, users are truly embracing the new experience.

250K

Listings with 100 searchable fields

500K

Searches per day

250K

Page views per day

How we did it

Key components

Prototypes and User Testing

RBA created an interactive wireframe to get feedback from users and stakeholders during the design phase of the project. We also conducted usability focus groups to capture additional input.

Responsive mobile design

RBA created a mobile-first experience that enables users to find their perfect home from all their devices. Using responsive design, we improved operational efficiency by eliminating the mobile-specific version.

Personalized interactions

Through an integration with a digital marketing platform and Dynamics CRM, users are able to save their favorite properties as well as saved searches. This allows users to receive personalized emails when their favorite properties are updated or new ones are added to the system that matches their criteria.

Cloud platform

From the get go, we designed this solution with the cloud in mind. Utilizing the latest features of the Azure cloud we developed a complete platform as a service (PaaS) solution to grow with Edina Realty as their business grows and to address the seasonality of the real estate business.

Managed Services

After launch of the site, RBA provided managed services to deliver SLA (Service Level Agreement) and 24/7 backed support. 

“The modernized Edinarealty.com features a search that allows consumers to easily select criteria that is important to them. This approach allows for a user to more easily filter the list of available properties to their ‘must haves’ when looking for a home.”

Greg Mason

CEO of Edina Realty

Let’s talk

Get in touch

Get in touch with RBA by filling out the brief form below. You can also call us at 952-404-2676 or email us at info@rbaconsulting.com.

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