Improving the Digital Experience
Service
Modern Workplace
Industry
Food & Beverage
Platform
Office 365
Key Terms
Measurement Strategy, Organizational Change Management (OCM), User Research/Personas, Mobile Intranet Design, Governance Planning, Cloud Platform
Quick Snapshot
Creating a Vision & Roadmap to Improve the Employee Experience
Challenge
Post Consumer Brands, the third largest cereal company in the US, faced the challenge of improving collaboration and productivity across a rapidly growing organization. With growth driven by both organic expansion and acquisitions, the company needed to standardize its digital workplace tools to streamline communication and foster employee engagement. Having selected Microsoft Office 365, Post sought a strategic partner to design and implement a solution that maximized the platform’s potential while aligning with its business objectives.
Solution
We partnered with Post to create a comprehensive vision and roadmap for a new intranet built on SharePoint Online and Office 365. Our approach included a tailored measurement strategy, user research to develop employee personas, and a responsive intranet design that adhered to Post’s brand identity. To ensure long-term success, we implemented governance planning and organizational change management (OCM) strategies to drive platform adoption. The solution leveraged the cloud-based capabilities of Office 365, enabling a modern, mobile-friendly experience that empowered content editors to manage updates independently.
Impact
The new intranet transformed Post’s employee experience by enhancing communication, collaboration, and productivity across the organization. The tailored design, aligned with the company’s brand, and the powerful capabilities of SharePoint Online provided a modern digital workplace that supported Post’s growth. As a result, employees across the company now benefit from improved organizational communication, streamlined workflows, and a more connected workplace.
Process
To create a modern digital workplace for Post Consumer Brands, we followed a structured and collaborative process designed to align with their business objectives and employee needs. We began by facilitating executive-level workshops to identify key goals and establish measurable outcomes, defining formal key performance indicators (KPIs) to track success. Through comprehensive user research, including interviews with employees, we developed detailed personas that shaped the design of the intranet, ensuring it addressed real-world workflows and challenges. Using SharePoint Online, we created a responsive, mobile-friendly intranet tailored to Post’s brand identity, providing employees with seamless access across devices.
To prepare the organization for this transformation, we implemented an Organizational Change Management (OCM) strategy to drive adoption and ensure a smooth transition to the new platform. Additionally, we developed a governance plan to maintain consistency in design, content, and usage. By leveraging the built-in capabilities of the Office 365 cloud platform, we empowered content editors to manage updates independently, reducing reliance on IT and enhancing organizational efficiency.
Measurement Strategy
Organizational Change Management (OCM)
User Research/Personas
Mobile Intranet Design
Governance Planning
Cloud Platform
Solution
The solution for Post Consumer Brands was a modern, cloud-based digital workplace designed to enhance communication, collaboration, and employee engagement across the organization. Built on Microsoft Office 365 and SharePoint Online, the intranet provided a mobile-responsive, branded user experience tailored to the needs of employees. The solution included a comprehensive governance plan to ensure consistency in design, content, and usage, along with tools that allowed content editors to manage updates independently without IT intervention.
To drive adoption and maximize the platform’s potential, we implemented an Organizational Change Management (OCM) strategy, preparing employees to embrace the new tools and workflows. Additionally, user research and persona development informed the intranet’s design, ensuring it addressed real-world challenges and improved productivity. By leveraging the capabilities of the Office 365 cloud platform, Post Consumer Brands achieved a cohesive and scalable digital workplace that supported their growth and enhanced the overall employee experience.
A need for a modern productivity toolset
Office365 Platform
Services
To deliver a comprehensive solution for Post Consumer Brands, we provided a range of strategic and technical services tailored to their needs:
Measurement Strategy: We defined key performance indicators (KPIs) and success metrics to align the solution with Post’s business objectives and measure its impact on communication and productivity.
Organizational Change Management (OCM): We developed and executed a change management strategy to ensure smooth adoption of the Office 365 platform, equipping employees with the tools and knowledge to maximize its benefits.
User Research and Persona Development: Through interviews and research, we created detailed employee personas that informed the design of a user-centric intranet, addressing real-world workflows and enhancing the employee experience.
Mobile Intranet Design: We designed a responsive and branded intranet using SharePoint Online, ensuring employees could easily access the platform across devices, promoting engagement and productivity.
Governance Planning: We established a governance framework to maintain consistency in intranet design, content, and usage, enabling long-term sustainability and alignment with organizational goals.
Cloud Platform Implementation: By leveraging the built-in features of Office 365 and SharePoint Online, we developed a scalable, cloud-based solution that empowered content editors to publish updates independently, reducing IT dependency and improving efficiency.
These services worked in tandem to create a cohesive, modern digital workplace for Post Consumer Brands, driving collaboration and supporting their organizational growth.
Impact
The solution had a transformative impact on Post Consumer Brands, significantly enhancing communication, collaboration, and productivity across the organization. By implementing a modern, mobile-responsive intranet built on Office 365 and SharePoint Online, employees gained seamless access to tools and resources, fostering a more connected and engaged workforce. The tailored design aligned with Post’s brand identity, creating a cohesive digital workplace that supported both their growth and organizational culture.
The governance plan ensured consistent usage and content management, while the empowerment of content editors reduced reliance on IT, streamlining workflows and improving efficiency. The adoption of the platform, driven by effective Organizational Change Management (OCM) strategies, led to higher employee engagement and utilization of the new tools. Overall, the solution enabled Post Consumer Brands to navigate the challenges of rapid growth and acquisitions, creating a scalable, future-ready digital workplace that improved employee experience and aligned with their strategic goals.